Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how juan163 ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the juan163 online gaming platform accessible at juan163.net and any associated services.

juan163 is committed to safeguarding the privacy of all users and to processing personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account, accessing the platform, or otherwise using any service offered by juan163, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy forms part of the juan163 Terms and Conditions. Defined terms not otherwise defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Data Controller

For purposes of the Philippine Data Privacy Act of 2012, juan163 is the personal information controller in respect of all personal data collected through the platform. juan163 determines the purposes for which and the manner in which your personal information is processed.

juan163 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and this Policy. If you have questions or concerns regarding your personal data or this Policy, you may contact the DPO using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

juan163 collects personal data that is necessary for the provision of its services, fulfillment of regulatory obligations, and improvement of the player experience. The categories of personal data we collect include:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (used to verify that you are 21 years of age or older)
• Registered Philippine mobile number
• Email address
• Residential address within the Philippines (city, province, region)
• Gender (optional, for personalization purposes)

3.2 Identity Verification Data

• Government-issued ID type and number (e.g., PhilSys National ID, Philippine passport, driver's license, UMID, PRC ID, SSS ID, Voter's ID)
• ID document images or scans submitted during KYC verification
• Selfie or facial photograph submitted for identity matching during KYC

3.3 Financial and Transaction Data

• GCash account number or Maya / PayMaya account details linked to your profile
• Bank account details where used for deposits or withdrawals (BPI, BDO, Metrobank, etc.)
• Transaction history including deposit amounts, withdrawal requests, dates, and statuses
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Game session records including games played, bet amounts, win and loss history, and session duration
• Responsible gaming settings including deposit limits and self-exclusion status
• Bonus utilization and wagering activity

3.5 Technical and Device Data

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser information
• Login timestamps and session identifiers
• Platform interaction data collected via cookies and similar technologies (see Section 9)

3.6 Communications Data

• Records of communications between you and juan163 customer support, including chat transcripts and support ticket history
• Feedback, survey responses, and complaints submitted through the platform

4. How We Collect Your Data

juan163 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or responding to surveys and promotions.
• Automated collection: Technical data collected automatically when you access and use the platform, including through cookies, web beacons, and server log files.
• Third-party sources: Identity verification data may be cross-referenced against government-issued ID databases or third-party KYC service providers operating under confidentiality and data processing agreements with juan163.
• Payment processors: Financial transaction data received from payment service providers such as GCash, Maya, and Philippine banking institutions in connection with your deposit and withdrawal activity.

5. Purposes and Legal Basis for Processing

juan163 processes your personal data only where a lawful basis for doing so exists. The table below summarizes the primary purposes for which we process personal data and the corresponding legal basis under the Data Privacy Act of 2012:

6. Sharing of Personal Data

juan163 does not sell or rent your personal data to third parties. We may share your personal data with third parties only in the circumstances described below:

6.1 Service Providers

We engage third-party service providers who process personal data on our behalf under written data processing agreements. These include identity verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, and others), cloud hosting providers, customer support platform providers, and analytics service providers. These processors are contractually required to process your data only as instructed by juan163 and to maintain appropriate security measures.

6.2 Regulatory and Law Enforcement Authorities

juan163 is required by law to disclose certain personal data to regulatory bodies including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies when required by applicable Philippine law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of juan163's business operations, personal data held by juan163 may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained and players being notified as required by applicable law.

6.4 With Your Consent

juan163 may share your personal data with other third parties where you have provided explicit informed consent for such sharing.

7. Data Retention

juan163 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Republic Act No. 9160 (Anti-Money Laundering Act) as amended.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, consistent with PAGCOR record-keeping obligations and applicable tax regulations.
• Gaming activity records: Retained for a minimum of three (3) years following account closure or last gaming activity, whichever is later.
• Customer support communications: Retained for two (2) years from the date of the relevant interaction, unless a longer period is required in connection with an unresolved dispute or regulatory investigation.
• Marketing consent records: Retained until you withdraw consent or close your account, plus a reasonable additional period to demonstrate compliance.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection, unless required for longer for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be linked to an individual data subject.

8. Data Security

juan163 implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of personal and financial data in transit using industry-standard TLS protocols.
• Encryption of sensitive stored data including payment details and identity document information.
• Access controls ensuring that personal data is accessible only to authorized juan163 personnel and processors on a need-to-know basis.
• Two-factor authentication options for player accounts to reduce the risk of unauthorized account access.
• Regular security assessments and vulnerability testing of the juan163 platform infrastructure.
• Staff training on data privacy obligations and secure data handling practices.

While juan163 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact juan163 support immediately.

9. Cookies and Tracking Technologies

juan163 uses cookies and similar tracking technologies to operate the platform, improve user experience, and gather analytics data. The following types of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They enable core features such as account login sessions, security authentication tokens, and session state management. These cookies cannot be disabled without impairing your ability to use the platform.

9.2 Analytics and Performance Cookies

These cookies collect anonymized or aggregated information about how players use the juan163 platform — for example, which pages are visited most frequently and whether users encounter technical errors. This data helps us improve platform performance and usability. Analytics cookies are set only where you have consented to their use.

9.3 Functional Cookies

Functional cookies allow the platform to remember your preferences, such as your preferred language setting or responsible gaming tool configurations, so that you do not need to reconfigure them on each visit.

9.4 Managing Your Cookie Preferences

You may manage non-essential cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of specific platform features. Strictly necessary cookies cannot be disabled through browser settings without impacting your access to the platform.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by juan163. To exercise any of these rights, please contact the juan163 Data Protection Officer using the details in Section 14.

juan163 will respond to verified data subject rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.

11. Protection of Minors

juan163 does not knowingly collect personal data from individuals under the age of 21. Access to the platform is strictly restricted to players who are 21 years of age or older, consistent with PAGCOR regulations governing online casino gaming in the Philippines.

As part of our KYC verification process, juan163 requires all players to provide documentary evidence of their age before any real-money gaming activity is permitted. Where juan163 discovers or has reason to believe that personal data has been collected from an individual under 21 years of age, the associated account will be immediately suspended, all real-money gaming activity will be halted, and the personal data in question will be deleted from our systems as quickly as is practicable, subject to any legal obligations to retain records of the underage access incident.

12. Cross-Border Data Transfers

The personal data of juan163 players is primarily stored and processed on servers located within or accessible from the Philippines. Where juan163 engages third-party service providers or processors whose systems are located outside the Philippines — for example, international cloud infrastructure providers or KYC technology vendors — such transfers are carried out only where appropriate safeguards are in place as required by the Data Privacy Act of 2012 and the implementing rules of the National Privacy Commission.

Safeguards for cross-border transfers may include contractual clauses that impose data protection obligations on overseas processors equivalent to those applicable under Philippine law, or reliance on the adequacy determination of the NPC where applicable. You may request information about the specific safeguards applied to any cross-border transfer of your data by contacting our Data Protection Officer.

13. Changes to This Privacy Policy

juan163 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, our data processing practices, or the services we offer. When material changes are made to this Policy, juan163 will post a prominent notice on the platform and, where feasible, notify registered players via their registered mobile number or email address.

The "Last Updated" date at the top of this Policy reflects the effective date of the most recent version. Your continued use of the juan163 platform following notification of changes constitutes your acknowledgment of the updated Policy. If you do not agree with the revised Policy, you should discontinue use of the platform and may request account closure by contacting juan163 support.

We encourage you to review this Privacy Policy periodically to stay informed about how juan163 protects your personal information.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan163, please contact our Data Protection Officer:

If you are not satisfied with our response to a privacy concern, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.